Request Customer Testimonials

Draft testimonial request emails that get replies. Specific ask, low friction, easy for the customer to say yes to.

How does it work?

The Testimonial Request tool produces tailored request emails from a customer brief.

• Identify the customer — Role, account profile, and relationship history
• Set the ask — Quote, video, written testimonial, or G2 review
• Pick the angle — Outcome they cited, recent success, or relationship milestone
• Choose length — Short ask, standard, or relationship-led
• Set the voice — Personal (from CSM or AE) or brand

Output includes subject line variants, two body copy options, a “make it easy” attachment paragraph with a draft quote the customer can edit, and a short follow-up email.

Who uses Request Customer Testimonials?

Customer Marketers use it to staff testimonial outreach across accounts.

Account Managers use it for relationship-based requests in their own voice.

Product Marketers use it to source testimonials tied to specific launches and outcomes.

How does Request Customer Testimonials interact with the GenuineAI platform?

• Knowledge Base — Pulls customer profiles, prior outcomes, and approved testimonial patterns
• Brand Portal — Applies voice rules even when the sender is a person, not the brand
• Workflow Orchestration — Routes each request through account and legal review when needed